But the main thing I notice about call centers is that it is a haven for incompetent managers who would or could not be a manger at any other real professional job.
global marketplace and business centers
If you’re thinking of starting your own catering service, I have to congratulate you. When you get a new client, you’d better hope it is not any of the cell phone companies. There are just too many insane metrics to meet. You also get fired for your Average Handle Time being too high. I have seen as many as 25+ people having to sign writeups one by one all the same day at the same time because they way exceeded their transfer limit. It got so bad that I started giving the number out to call the department, but I still got dinged at 13%. Nothing I did was ever good enough. It … Read the rest