Creating a Call Center Script

Early in my creative career, I volunteered as a night DJ for a college radio station. I loved playing music and interacting with insomniac listeners, but I really enjoyed reading the news. I tore a copy straight from the cable service printer, and if I was lucky, I’d have a producer convert this raw newsfeed into informational text, which I read into the microphone. The text was broken down into meaningful sentences designed for easy transmission over the air. If my producer didn’t show up for my shift, I did it myself. I marked the page, inserted pauses, and emphasized the words and phrases I wanted to emphasize martineroch.

If I couldn’t understand anything on a fuzzy and weak AM signal, what was the point of taking five minutes on the hour to deliver the message? I had a lot of fun and I learned how to “speak” again. … Read the rest